Your information, explained clearly.

1. Who is responsible for your information

Ask Uncle Winston is the service responsible for the personal information described in this policy. The service operates from Kingston, Jamaica. Privacy questions and requests can be sent to the contact details in section 11.

2. Information the app collects

When you create an account, we collect your email address, full name and optional telephone number. Supabase processes your sign-in credentials and authentication session; Ask Uncle Winston does not receive your password in readable form. When you use the service, we may collect your selected service, request description, requested deadline, consent time, request status and activity history.

You may choose to upload supporting documents and payment receipts in PDF, JPG or PNG format. Staff may upload completed deliverables for you. The app also stores quotations, whether a quotation was accepted or declined, and payment-verification records. It does not collect payment-card numbers or your online-banking password.

The website quotation form may also collect optional PDF, JPG or PNG copies that you choose to provide for an initial assessment, together with an upload reference linked to your name, email address and selected service.

If you choose “Save and continue later,” the website keeps the form text in that browser on that device for up to seven days. A saved draft is not sent to Ask Uncle Winston or Formspree until you submit it. Selected files and privacy consent are not included in the saved draft.

3. How information is used

We use the information to create and secure your account, assess your request, prepare and administer quotations, provide approved services, verify payment receipts, deliver completed work, communicate progress, prevent misuse, maintain necessary business records and meet applicable legal obligations. We do not sell personal information or use it for third-party advertising.

4. Documents and sensitive information

Uploaded files are stored in a private document area and are available only through authorised account access. Depending on the service, a file may contain identification, government, education, employment, business, land-title or financial information that you choose to provide. Please remove unrelated information before uploading.

Website quotation uploads are stored separately from the Formspree notification and are available only through the owner's protected review area. Formspree receives the upload reference and filenames, not the file contents.

5. Service providers and international processing

We use Supabase to provide authentication, database, private-file and server functions for the app. We use Formspree to receive website quotation requests by email; it processes the name, contact details, service selection, filenames, upload reference and request information entered in the form. Website file contents are held in private Cloudflare object storage rather than attached to Formspree messages. Hosting, email, telephone and WhatsApp providers may also process information when those services are used. These providers may process information outside Jamaica and may keep limited connection, diagnostic and security logs under their own terms. We do not share customer information with advertisers.

6. Security

App communications use encrypted network connections. Customer records are protected by account-level access rules, and uploaded documents are held in private storage. Authentication sessions are stored using the device's protected storage where supported. No service can guarantee absolute security, so contact us promptly if you suspect unauthorised access.

7. Retention and account deletion

Information is kept while your account is active and for as long as reasonably needed to provide the service, maintain security, resolve disputes and meet applicable record-keeping obligations. You can permanently delete your account in the app under Account, or use our public account-deletion page if you no longer have the app. Account deletion removes the account and associated app records and uploaded files. Limited copies may remain temporarily in protected backups or security logs before routine expiry, or where retention is required by law.

Files uploaded through the public website quotation form are scheduled to expire after 30 days unless they are needed for an approved service or a longer period is required for a legitimate business or legal purpose. You may request earlier deletion using the contact details in section 11.

8. External contact options

The app and website can open your telephone, email or WhatsApp service. Calls and messages are processed by the provider you choose and are subject to that provider's privacy terms. Information sent outside the app is not deleted automatically when you delete your app account; you may contact us to request deletion of related support correspondence.

9. Your choices and rights

You may ask what personal information we hold about you, request a correction, object to or restrict processing, withdraw consent where consent is the basis used, or request deletion subject to lawful retention requirements. You may also raise a concern with Jamaica's Office of the Information Commissioner.

10. Children and policy updates

The service is intended for adults and is not directed to children. We do not knowingly collect personal information from children. We may update this policy as the app or legal requirements change, and the revised date will appear at the top of this page.

11. Contact

Ask Uncle Winston
Kingston, Jamaica
hello@askunclewinston.com
876-859-7147